Booking and Payment

Once we’ve received your enquiry, we’ll confirm availability and send you a personalised quotation.

To secure your booking, a 25% deposit of the quoted Tash Tours fee is required. Payment can be made securely through our Yoco payment link:

https://pay.yoco.com/tash-tours

Your booking will be confirmed once the deposit has been received.

The remaining balance is payable on the day of your tour, unless alternative arrangements have been made in advance.

For custom and multi-day tours, payment arrangements may differ depending on the itinerary and any third-party bookings involved.

Cancellation Policy

We understand that travel plans can change. We always aim to be as flexible and accommodating as possible.

Our cancellation policy is as follows:

More than 7 days before your tour: A full refund of your deposit will be provided.
Between 7 days and 48 hours before your tour: The 25% deposit is non-refundable.
Less than 48 hours before your tour: The deposit is non-refundable, and the full outstanding tour balance may become payable.
No-shows: Unfortunately, missed tours without prior notice are non-refundable, and the full tour fee remains payable.

If you need to cancel or change your plans, please contact us as soon as possible. We’ll always do our best to assist.

Any refunds due will be processed to the original payment method.

Rescheduling Your Tour

Plans change, and we understand!

Guests may reschedule their booking once, free of charge, provided at least 48 hours’ notice is given and the alternative date is available.

If the new date falls within a different pricing period or involves changes to the original itinerary, any price difference will be communicated before the booking is confirmed.

We will always do our best to find a date that works for you.

If We Need to Cancel

Your safety and experience are important to us.

In the unlikely event that we need to cancel your tour due to severe weather, vehicle problems or unforeseen operational circumstances, we will contact you as soon as possible.

You will be offered the choice of rescheduling your tour to an alternative available date at no additional charge, or receiving a full refund of any payments made to Tash Tours.

Where possible, we will also work with you to adjust your itinerary if certain attractions or activities are affected by weather, road closures or other circumstances beyond our control.

Itinerary changes

Routes and itineraries may be adjusted due to weather, traffic, road closures, safety concerns or attraction availability. Where possible, guests will be consulted before significant changes are made.

Additional time and distance

Our standard additional charges are:

R400 per additional hour.
R10 per additional kilometre.

These charges apply when guests request additional time or travel outside the originally agreed itinerary.

Guest punctuality

Guests are requested to be ready at the agreed collection time. Delays may affect the overall tour duration and the ability to visit all planned attractions.

Passenger information

Guests must provide accurate passenger numbers and the ages of any children travelling with them when making a booking.

Safety

Guests are expected to follow reasonable safety instructions provided by their driver and guide throughout the tour.

Personal belongings

Guests are responsible for their personal belongings during the tour. Tash Tours should not be held responsible for items left behind or lost, subject to applicable consumer protection legislation.

Third-party activities and experiences

Activities, attractions and experiences provided by third-party suppliers may have their own booking, payment and cancellation conditions. These will be communicated where applicable.

Travel insurance

Guests are encouraged to arrange appropriate personal travel insurance to cover unexpected changes, cancellations and other travel-related circumstances.

Overnight and multi-day tours

For overnight trips, accommodation and meals for the driver must be included in the quotation or covered by the guests, as agreed before the trip.

Privacy

Guest information will be handled in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

Terms & Conditions