Information
Privacy Policy
How Tash Tours collects, uses and protects your personal information.
Who we are
Tash Tours is a private tour and transfer operator based in Cape Town, South Africa. This policy explains what personal information we collect through this website and how we use it.
What we collect
When you send us an enquiry through the booking, transfer or custom-experience forms — or contact us on WhatsApp or email — we collect the details you provide:
- Your name
- Your email address and/or WhatsApp number
- Trip details you share with us (dates, group size, pickup location, interests)
- Dietary, health or mobility notes, only if you choose to tell us, so we can plan your day safely
Why we collect it
We use this information only to respond to your enquiry, plan your tour or transfer, and confirm arrangements with you. We do not use it for marketing unless you ask us to.
Email delivery
Enquiries are delivered to us by email via Resend, a third-party email service. Your submission passes through their servers for delivery only.
Analytics and cookies
This site uses Google Analytics (GA4), loaded through Google Tag Manager, to understand how the site is used. Analytics cookies are only set after you accept them via the cookie banner. If you decline, no analytics or advertising cookies are stored. You can change your choice at any time via the “Cookie settings” link in the footer. IP addresses are anonymised.
Payments
Deposits are paid through Yoco, our payment provider. We never see or store your card details.
No selling of data
We never sell, rent or trade your personal information to anyone.
Retention
We keep enquiry correspondence only as long as needed to handle your booking and for reasonable record-keeping, then it is deleted.
Your rights
Under South Africa’s POPIA (and the GDPR for EU visitors), you may request access to, correction of, or deletion of your personal information at any time.
Information Officer
Our Information Officer under POPIA is Tamzin Wilson. Questions, requests or complaints about your personal information: email [email protected].
If you’re not satisfied with our response, you can contact the Information Regulator of South Africa at inforegulator.org.za.